FAQ

Are shipments safe?

Yes. All shipments are handled according to rigorous protection and safety criteria, adopting operational standards designed to preserve the integrity of the products during transport.

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Is it possible to activate/increase insurance coverage?

Yes. Upon request, it is possible to activate personalized insurance coverage.

The cost of the additional insurance corresponds to:

4% of the total value to be insured

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Which couriers are used?

Shipping depends on the service selected by the customer:

• Express → UPS / DHL

• Standard → Poste Italiane / Bartolini (BRT)

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How long does it take to process orders?

Orders are generally processed within:

1–2 business days

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What are the delivery times?

Estimated times are:

Within 48 hours of shipment

Delivery times may vary depending on the courier and destination.

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Is tracking available?

Yes. Every shipment includes tracking.

Details are automatically provided after shipment.

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Who is responsible in case of delays or delivery problems?

From the moment the shipment is entrusted to the courier, responsibility for transportation falls on the logistics carrier.

Any delays or operational issues depend exclusively on the transport service.

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Grading Services

Does Kudo Vault guarantee grading times?

No. Grading times depend exclusively on the grading companies.

Kudo Vault is not responsible for:

• Delays

• Timing variations

• Operational backlog

• Waiting times higher than initial estimates

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What happens if the gradation times increase?

The timeframes communicated by grading companies are always indicative and may be subject to change.

Any extensions to the deadlines do not constitute grounds for refund or dispute.

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Is Kudo Vault responsible for final ratings?

No. The grading company makes the final decisions, ratings, and evaluations.

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Are shipments to grading companies insured?

Yes. Shipments are handled according to safety and insurance criteria.

Upon request, it is possible to activate additional customized coverage.

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Is it possible to insure high value cards?

Yes. It is possible to request customized insurance.

The cost usually corresponds to:

4% of the total declared value

Restoration & Card Care Services

How are restoration services performed?

Restoration and card care services are performed using professional tools and techniques.

Processing may include the use of:

• Precision instrumentation

• Advanced technologies

• Professional microscope

• Non-invasive conservative procedures

Each intervention is aimed at improving the presentation of the card without compromising its integrity.

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Does the restoration guarantee a certain grade?

No.

Restoration does not guarantee specific ratings or grading results.

The final ratings depend exclusively on the grading companies.

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Does the restoration follow the same criteria as the grading companies?

No.

Kudo Vault's restoration and card care procedures are independent of grading companies' evaluation criteria.

Each intervention is carried out with a conservative approach, aiming to preserve the originality of the product.

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Is there a risk that a card will be classified as “altered”?

Yes.

Any paper that has undergone processing, including conservation practices, may be subject to different evaluations by grading companies.

Decisions regarding final classification are the sole responsibility of the grading body.

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What happens in case of “altered” classification?

In the event that a card receives an “altered” classification, the customer may request further grading attempts.

Upon request:

• You can make up to two additional shipments

• Shipping and service costs are the responsibility of the customer

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Is Kudo Vault responsible for grading decisions?

No.

Kudo Vault is not responsible for:

• Final evaluations

• Classifications

• “Altered” designations

• Vote variations

All decisions are made exclusively by the grading company.

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Objective of restoration services

The restoration and card care services aim to:

• Improve visual presentation

• Optimize the aesthetic state

• Operate according to conservative criteria

They do not constitute a guarantee of specific grading results.